Customer Service Representative
Benguet, Baguio, Philippines
Having combined experience as an Executive Virtual Assistant, Property Manager, Operations Manager, Team Leader, Subject Matter Expert, Escalation Specialist, and Customer Service Representative for almost 11 years, I am confident I would make a valuable addition to your organization.
24 Hour Trades Service, full_time
Feb 2024 to Aug 2026
● CRM hygiene ● SOP creation ● Calendar Management ● Contract Creation ● Email Management ● Managed a team of eleven offshore agents ● Listened to their calls and provided coaching ● Checked adherence ● Checked creation of contracts to SOP standards ● Main point of contact for team queries ● Customer Service for HVAC, Elec, & Plumbing Services
Service Today, full_time
Nov 2023 to Feb 2024
● Email Management ● Talent Acquisition ● Created Google Reviews ● Calendar Management ● Escalations ● Customer Service assisted customers who want services in electrical, plumbing, cooling, and heating. ● Assisted customers with their account, answered queries and questions regarding their account and our services. ● Team Leader – assisted a total of 13 offshore agents wherein I listened to their recorded calls and coach and train them, provide positive feedback and constructive criticism.
Yubo, full_time
Feb 2021 to Oct 2023
● Sent daily reports of trending user behaviors - facilitated reports within the team. ● Monitored users who were going on live and made sure that they were not violating the rules of the platform and ensured peace within the live stream.
Strasser Industries, full_time
Dec 2017 to Jan 2021
● Send daily performance and progress reports of the overall operations. ● Managed a group of supervisors to help them effectively coach their teams. ● Managed emails and calendars of the company owner. ● Screened and interviewed potential candidates. ● Lead mined, sent proposals, and negotiated terms to acquire more clients for the company. ● Main point of contact for clients and business owners with their inquiries and concerns.