Team Manager | QA Analyst | Quality Development Lead
Davao del Sur
Team Manager | Quality Assurance Analyst | Quality & Development Lead specializing in performance management, process improvement, and employee development
MentorX Corp., full_time
Oct 2024 to Present
Led quality assurance audits and performance evaluations, identifying operational gaps and implementing corrective actions to improve application accuracy, compliance, and overall team performance. Monitored recruitment KPIs, including interview invitation rates, application quality, submission productivity, and individual performance to drive data-informed decisions. Developed and implemented training programs, SOPs, and standardized guidelines to improve employee competency, streamline workflows, and maintain operational consistency. Conducted regular coaching, mentoring, and feedback sessions to strengthen employee performance, accountability, and professional development. Analyzed recruitment trends and performance reports to identify improvement opportunities, optimize application strategies, and enhance recruitment outcomes. Collaborated with management and cross-functional teams to implement process improvements, improve resource allocation, and increase operational efficiency. Maintained 100% monthly reporting and quality-check completion while supporting team performance against established recruitment benchmarks. Contributed to improved recruitment outcomes by strengthening team capabilities, maintaining interview invitation performance against a 0.70% benchmark, and supporting initiatives that helped secure five student job offers. Fostered a culture of continuous improvement through performance monitoring, knowledge sharing, and structured employee development initiatives.
Conectys, full_time
Feb 2023 to Feb 2025
Led and supervised a team to achieve performance goals while maintaining high standards of quality and productivity. Monitored key performance indicators (KPIs) and implemented strategies to improve team performance and operational efficiency. Conducted regular coaching, mentoring, and performance evaluations to support employee growth and development. Managed daily operations, delegated tasks, and ensured timely completion of team objectives. Developed action plans to address performance gaps and drive continuous improvement. Collaborated with cross-functional teams to optimize workflows and improve operational processes. Resolved employee concerns and escalated operational issues to ensure business continuity. Tracked team performance metrics and prepared weekly and monthly reports for management. Led onboarding and training initiatives to ensure new team members met performance and quality standards. Fostered a positive, collaborative, and high-performance work environment through effective leadership and communication. Implemented process improvements that enhanced productivity, reduced errors, and increased overall team efficiency. Recognized and rewarded high-performing team members while supporting underperforming employees through targeted coaching. Ensured compliance with company policies, procedures, and quality standards across all team operations. Coordinated with stakeholders to align team objectives with organizational goals and business priorities
Conectys, full_time
Sep 2020 to Feb 2023
Conducted quality audits to ensure compliance with company standards, policies, and procedures. Evaluated employee performance and provided coaching to improve quality, accuracy, and productivity. Analyzed quality metrics and KPIs to identify trends and recommend process improvements. Performed root cause analysis (RCA) to identify recurring issues and implement corrective actions. Developed and maintained quality scorecards, evaluation forms, and standard operating procedures (SOPs). Prepared weekly and monthly quality reports to support data-driven decision-making. Collaborated with team leaders to implement performance improvement plans and achieve quality targets. Facilitated calibration sessions to ensure consistent quality evaluation standards across teams. Monitored compliance with internal policies, client requirements, and service-level agreements (SLAs). Supported onboarding and training initiatives by educating employees on quality standards and best practices. Identified workflow inefficiencies and implemented process improvements to enhance operational performance. Maintained accurate documentation of audit findings, coaching sessions, and quality improvement initiatives. Recognized performance trends and shared actionable insights to improve team effectiveness. Worked cross-functionally with operations and leadership teams to drive continuous improvement initiatives.