E-Commerce VA / Shopify VA / Customer Service Representative
Cavite
3 Year Experience as a Shopify Email & Chat Support VA for US clients. 4 Year Experience as a FreeLancer Customer Service Representative for US and UK customers. 7 Year Experience as a BPO Technical Support and Customer Service Representative for US and AUS customers. I am a dedicated professional who values continuous learning, welcomes constructive feedback, and strives for excellence in every task I undertake.
TryCured, part_time
Dec 2024 to Nov 2025
Tasked to manage email inbox and make sure all emails are answered within the target time. Tasks include general inquiry, order status, returns and refund, subscription assistance and modification, order assistance and modification. inventory check. Started as a part time and was later promoted to a full time Email Support
VoroMotors, full_time
Aug 2021 to Mar 2024
Tasked to manage incoming chat and make sure all customers are answered and provided assistance. Task include general inquiry, order status, returns and refunds, inventory check, order assist and order modification.
VoidTravel, freelance
Apr 2013 to Jan 2016
Tasked to answer incoming calls and make sure customer is assisted properly. Tasked to answer incoming chat and provide proper assistance. Tasked to set appointments and schedules via google calendar Tasks include general inquiry, Tour details, Landmark information. Tour navigation,
Orchid Cybertech Services Inc., full_time
May 2010 to May 2012
Technical Support for Telco based in AUS assigned to provide technical assistance through phones. Later transferred to Email Department assigned to provide technical assistance through email.