Customer Support VA
Isabela
I am a dedicated and customer-focused professional with strong communication, problem-solving, and relationship-building skills. What makes me stand out as a Customer Service Representative is my ability to listen carefully, understand customers’ concerns, and provide clear, helpful, and professional solutions. I remain calm and patient when handling difficult situations and always make sure customers feel heard and valued. My experience in sales, customer service, and client communication has taught me how to build trust, handle different types of customers, and turn challenging interactions into positive experiences. I am also adaptable, organized, and comfortable learning new tools and processes. I take ownership of my responsibilities and always aim to go beyond simply answering questions—I want to make sure every customer leaves the interaction satisfied. What sets me apart is my combination of empathy, communication skills, sales awareness, and a strong commitment to customer satisfaction. I believe excellent customer service is not just about solving a problem; it is about creating a positive experience that makes customers want to come back.
Acogent Engineering Services, full_time
Feb 2025 to Feb 2026
February 2025 – February 2026 Spearheaded marketing initiatives and managed high-impact client communications to expand business reach and foster enterprise partnerships. • • • Prepared accurate project cost estimations and budgeting proposals, aligning technical requirements with clients' commercial expectations. Directed the procurement of specialized engineering materials and negotiated strategic agreements with suppliers to maximize project profitability and cost efficiency. Oversaw MEPFS project coordination, engineering compliance, and cross-functional teams to guarantee seamless project deployment.
ACES Solar, full_time
Nov 2024 to Jan 2025
• November 2024 – January 2025 Proactively promoted and sold high-value solar energy solutions to residential and commercial clients, driving revenue growth. • • • Conducted consultative needs assessments to recommend tailor-made solar systems optimized for client energy profiles and budget constraints. Delivered persuasive technical product presentations and detailed cost-benefit analyses highlighting system ROI and sustainability advantages. Nurtured and expanded long-term client relationships through rigorous follow-ups, post-sale consultations, and client care.
Foundever, contract
Jan 2024 to May 2026
• • • Delivered high-quality customer support and technical issue resolution in a high-volume, fast paced environment. Leveraged active listening and persuasive communication skills to manage complex client inquiries and elevate customer satisfaction scores. Maintained precise account documentation and streamlined problem-solving workflows to support team performance indicators.