Customer Service Associate · Remote Support Professional
Oriental Mindoro
Hi! I’m John Felix, a motivated and customer-focused professional with experience in both customer service and hospitality. I have hands-on experience as a Customer Service Representative II, where I handled high-volume inbound calls, resolved customer concerns, and consistently focused on delivering excellent service and positive customer experiences. I also worked as a Barista, strengthening my communication, attention to detail, and ability to work effectively in a fast-paced environment. What sets me apart is my strong communication, active listening, problem-solving, adaptability, and willingness to learn. I take pride in being professional, dependable, and easy to work with. Whether I’m assisting customers, resolving concerns, or supporting day-to-day operations, I always aim to understand the situation, find the best solution, and make sure the client feels valued. I’m excited to bring my experience, positive attitude, and strong work ethic to clients who are looking for someone they can trust to provide reliable and professional support.
TeleTech PH, full_time
Nov 2022 to Sep 2023
- Resolved customer inquiries, complaints, and service related issues efficiently - Handled high volume of inbound calls while maintaining quality and productivity standards - Identified customer concerns and provided timely, appropriate solutions