Deniel N.

General Virtual Assistant

Benguet

Overview

Hi! My name is Deniel Rey Nonog, and I’m from Baguio City, Philippines. I worked as a Customer Service Representative for an email support account. My main responsibility was to handle customer concerns through email and make sure that their issues were properly documented and resolved within the required service levels.

Skills and Tools

• Customer Support
• Chat Support
• Phone Support
• Email Support
• Ticket Management
• Complaint Resolution
• Conflict Resolution
• Call Center Operations
• Technical Support
• BPO Operations
• Escalation Management
• SLA Management
• Knowledge Base Management
• Freshdesk
• Zendesk
• Tier 1 Support
• CSAT Surveys

Work History

• Customer Service Representative

  Concentrix, full_time

  Feb 2024 to Nov 2025

  I have developed strong communication, organization, and problem-solving skills that I believe would allow me to contribute effectively to your customer care team. In my previous customer service experience, I handled customer inquiries, assisted with concerns, provided accurate information, and maintained a professional and respectful approach even when dealing with challenging situations. These experiences taught me the importance of listening carefully, understanding customer needs, documenting interactions accurately, and following through until an issue is resolved.