Customer Service Fraud Analyst
Rizal
Dedicated and adaptable professional with Customer Service Experience, strong communication skills, and a customer-focused mindset. Known for problem-solving abilities, attention to detail, and the ability to perform effectively in fast paced environments while maintaining high service standards.
Movate, full_time
Nov 2025 to Jul 2026
Monitored transaction operations for remote kiosk machines to identify and mitigate high-risk trades, fraudulent transactions, and short payments. Conducted exhaustive background investigations on traded devices to ensure equipment matched strict ownership profiles and were not reported as lost or stolen. Liaised formally with law enforcement officers during onsite asset retrievals, ensuring rigorous verification of government and agency credentials prior to asset release. Delivered high-tier remote technical troubleshooting for hardware and system software to maximize equipment uptime and transaction completion rates
Alorica, contract
Sep 2025 to Nov 2025
Managed multi-channel retail inquiries regarding order fulfillment, parcel tracking status, and logistical operations. Resolved disputes involving lost shipments, managed product item returns, and processed formal consumer refunds according to strict compliance boundaries. Provided clear, step-by-step technical walkthroughs to assist customers during the online order placement and digital checkout sequences
Teleperformance, full_time
Jun 2025 to Sep 2025
Assisted international customers with cryptocurrency account inquiries, asset tracking, and personal profile management. Investigated complex system discrepancies to explain exactly why customer funds or transactions were delayed or failing to display correctly on ledger records. Maintained rigorous data integrity standards when systematically updating highly confidential client files and security parameters.