Google Sheets + Apps Script Automation + AI | Dashboard Workflow Tools
Bulacan
I turn raw data into systems that people actually use — and decisions that actually stick. With 7+ years of experience in data analytics, business intelligence, and QA systems, I specialize in building end-to-end reporting ecosystems from scratch: custom QA frameworks, automated dashboards, KPI trackers, coaching tools, and employee-facing portals — all designed to reduce manual work and give leaders a clearer picture of what's happening on the ground. 🔧 What I've built: • Designed and deployed 150+ dashboards and reporting tools used by 50–300 employees across BPO and gaming industry operations • Built an Auditing Management System at Ubiquity that solved unfair ticket distribution among QA analysts, improved audit completion rates, and cleaned up quality reporting • Created a fraud investigation workflow that achieved 100% QA pass rate — a system that directly led to my promotion from agent to QA specialist • At Keywords Studios, developed a full QA ecosystem including QA forms, KPI performance trackers for QC leads, a coaching & feedback system for operations, and an employee scheduling integration via API connection to When I Work • Built monitoring portals on Google Sites used company-wide for real-time visibility 📊 Tools I work with: Google Sheets • Apps Script • Looker Studio • SQL • Power BI • JavaScript • HTML • Google Sites • API integrations 💡 Beyond my 9-to-5: I also build and sell business automation templates — including a Lending Management System, CRM, Sales & Inventory, Construction, Real Estate, and Car Rental tools. My Lending Template alone accounts for 87% of my template sales, which tells me one thing: people need systems that just work. If you're looking for someone who can bridge the gap between raw data and real decisions — let's connect.
Keywords Studios, full_time
Nov 2023 to Present
Support Tools and QC teams in designing, maintaining, and improving internal operational tools and systems Manage Google Workspace Admin Console including creation, modification, and monitoring of company user accounts Develop and maintain automation tools integrating external APIs such as When I Work for workforce scheduling and system synchronization Build and maintain QA files and structured datasets used by the QC team for performance evaluation Design and maintain internal portals using Google Sites for centralized access to tools, dashboards, and resources Create dashboards and trackers to monitor KPIs, QA scores, coaching plans, and operational performance metrics Handle project tasks and service requests using Jira and ServiceNow platforms
Ubiquity Global Services, full_time
Oct 2021 to Oct 2023
Owned quality dashboards, audit allocations, coaching compliance, and productivity reporting Built data-entry and reporting tools with Apps Script (HTML + JavaScript) Produced ad-hoc reports for cross-functional stakeholders