Operations VA | CRM, Automation & Business Support
Cebu
I’m an Operations Virtual Assistant specializing in CRM management, workflow automation, and business support. I help businesses organize their systems, manage CRM platforms, streamline workflows, and automate repetitive processes. I have experience working with GoHighLevel, Shopify, Zapier, Make, Hospitable, and other digital business tools. I enjoy finding practical ways to simplify processes, reduce manual work, and keep day-to-day operations running smoothly.
Host Beyond, full_time
Aug 2024 to Mar 2026
Onboarded property owners and managed listings on Airbnb, VRBO, and Hospitable. Used Beyond Pricing to set dynamic pricing strategies, boost revenue, and maintain high occupancy. Oversaw maintenance and turnovers to ensure smooth guest experiences and improve operations. Conducted Airbnb market analysis by reviewing competitor listings, occupancy trends, and seasonal demand. Leveraged GoHighLevel (GHL) to automate client communications, streamline workflows, and enhance property management efficiency.
Ziprent, full_time
Apr 2023 to Mar 2025
Supported Ziprent’s property portfolio of 4,036 rental units by handling administrative tasks through the Ziprent software portal. Processed over 70 tickets daily and maintained professional communication with tenants, owners, and vendors. Coordinated maintenance requests by scheduling vendor repairs quickly and ensuring they were completed on time.
Banyan River Trust, full_time
Feb 2020 to Feb 2023
Designed and put in place the company’s property acquisition process. Converted social media traffic into qualified leads by using automation tools like ManyChat and Podio. Maintained performance reports by watching analytics and managing leads through CRM systems. Tracked team performance and accountability with key performance indicators (KPIs).
Howe Insurance Services, full_time
May 2015 to Feb 2020
Promoted from Receptionist to Client Services Support. Managed inbound and outbound calls to address client inquiries and resolve issues. Processed contracts and handled data with strict accuracy and compliance standards. Extracted and organized data into useful reports for the collections team.
Synnex Concentrix, full_time
Aug 2009 to Jan 2011
Provided inbound technical support for Linksys by Cisco devices. Troubleshot connectivity, hardware, and software issues with a high first-call resolution rate. Completed after-call documentation to keep cases accurate and share knowledge.