General VA | Logistics Virtual Assistant | Customer Support
Philippines
I do have relevant work experiences from both the BPO and virtual assistance industries in both on-site and online workspaces. I previously worked as a senior customer service representative for a US retail account, wherein I handled customer concerns, maintained my stellar performance based on KPIs, and supported daily operations in a fast-paced environment. Moreover, I worked remotely as a track-and-trace virtual assistant and dispatcher for Summitt Tracking LLC. I handled trailers, tracked deliveries and direct ships, monitored real-time updates, and communicated with our logistics team using Microsoft Teams and Telegram. This further developed my ability to manage multiple tasks efficiently, follow structured processes, and respond immediately without sacrificing accuracy. Across both jobs, I became comfortable with any type of administrative work. I was able to utilize plenty of tools, including Calendars, Dispatch, Google Drive, Google Sheets, Microsoft Office, Skybitz, Teams, Trucker Tools, and Slack. I follow standard operating procedures intricately while also taking the initiative to contribute to workflows and collaborate when it is needed.
Summitt Trucking LLC, contract
Oct 2025 to Jan 2026
iQor, full_time
Apr 2025 to Aug 2025