Customer Service Representative | Customer Support & Client Relations
Pampanga
Customer Service Representative with 5+ years of experience in customer support, sales, appointment scheduling, and client communication. Skilled in resolving concerns, building strong customer relationships, and delivering efficient, professional service.
Iggy runs (Facebook page about Running and Physical fitness), part_time
Jan 2026 to Aug 2026
-Edited a video that reached 1 million+ organic views on Facebook, significantly increasing the content’s reach and visibility. -Produced engaging short-form video content focused on running, fitness, and lifestyle for Facebook and social media platforms. -Developed and contributed creative ideas for videos, including content concepts, storylines, hooks, and editing approaches to improve audience engagement. -Helped grow the Facebook page’s organic followers and overall engagement through consistent, audience-focused video content.
Anabolic Sneakers - (Facebook page that sells branded shoes online), part_time
Jun 2023 to Dec 2025
Created and published engaging product photos, promotional posts, and sales content for Facebook. Assisted in developing marketing strategies and content ideas to increase product visibility and attract potential customers. Contributed to a noticeable increase in sales within two months through effective social media marketing and promotional efforts.
TaskUs - Qured, full_time
Jan 2020 to May 2021
-Conducted video consultations with clients across the United Kingdom, providing clear, step-by-step guidance and assistance with swab testing procedures. -Contacted patients by phone to provide appointment reminders and ensure they were prepared for their scheduled swab tests. -Processed and sent swab test results and certificates to patients via email for use in required travel documentation. -Scheduled and coordinated patient appointments while maintaining accurate appointment information.
Learn to trade, full_time
Apr 2018 to Oct 2019
-Managed high-volume outbound calls to prospective clients across the United Kingdom using company-generated leads, promoting educational trading seminars and encouraging seminar attendance. -Built rapport with potential clients, identified their interests and concerns, and tailored conversations to increase conversion opportunities. -Engaged prospects through effective communication and persuasive sales techniques to generate interest and encourage seminar attendance. -Consistently earned performance-based incentives by meeting or exceeding attendance and conversion targets. -Maintained accurate records of leads, follow-ups, confirmations, and seminar attendance. Successfully converted a high number of leads into seminar attendees, contributing to increased attendance and business results.
HCL - Direct Energy, full_time
Jan 2017 to Feb 2018
-Assisted Canadian customers with inquiries regarding their electricity and natural gas accounts and services. -Explained utility bills clearly, including charges, usage, rates, billing periods, and account balances. -Reviewed customer accounts and billing information to identify and clarify discrepancies or concerns. -Demonstrated strong communication, active listening, problem-solving, and customer service skills while handling a high volume of inquiries.
51Talk, part_time
Jun 2013 to Dec 2016
-Provided personalized English language instruction to Chinese students ranging from elementary and high school students to college students and working professionals. -Helped students improve their English communication, vocabulary, grammar, pronunciation, reading, and conversational skills. -Built strong relationships with students through engaging, supportive, and consistent instruction, resulting in repeat bookings and long-term students. -Consistently maintained a fully booked schedule and a steady base of returning students through quality teaching and positive student relationships.