General Virual Assistant Customer/Operations Support
Metro Manila
Hello, I am a General Virtual Assistant with experience in customer support, data entry, administrative assistance, and business operations. I can assist with: ✅ Email and inbox management ✅ Customer chat and email support ✅ Data entry and spreadsheet management ✅ CRM and ticket handling (Zendesk, Salesforce, Jira, GoHighLevel) ✅ File and document organization ✅ Administrative and operational support ✅️ Calendar Management ✅️ Mid-level automation ✅️ Basic photo and video edit My goal is to help business owners stay organized, improve customer satisfaction, and save valuable time. I would love to discuss how I can support your business. Thank you for your consideration.
Manulife, full_time
Jan 2023 to Jan 2026
Maintained accurate business records, databases, and spreadsheets while ensuring data quality and confidentiality. • Organized and managed digital files, reports, and documentation for efficient tracking and retrieval. • Performed data validation, reporting, and quality checks to support reliable business operations. • Supported administrative processes, task coordination, and operational follow-ups to improve workflow efficiency.
TaskUs, full_time
Jan 2020 to Dec 2023
Provided customer support through email and chat, resolving inquiries, billing concerns, and service requests. • Managed customer accounts, maintained accurate records, and conducted timely follow-ups. • Handled complaint resolution while ensuring high levels of customer satisfaction and service quality. • Collaborated with cross-functional teams to support efficient operations and seamless customer experiences.