HR and Finance General Virtual Assistant
Misamis Oriental, Cagayan de Oro, Philippines
Detail-oriented and dependable professional with experience in HR and Finance Virtual Assistance, operations, and administration. Skilled in data management, documentation, recordkeeping, team coordination, and confidential information handling. Adaptable and organised, with a strong ability to work independently and support efficient business operations.
Tasty LLC, full_time
Jul 2025 to Present
- Regularly updating and cross-checking the HR Masterlist, Employee Masterlist, CRM, and other trackers to ensure information is accurate and up to date. - Manually monitoring employee statuses, clock-ins, timesheets, CRM activity, and access across different shifts and departments. - Sending follow-ups and reminders to employees and managers regarding missing information, bank details, attendance, and pending concerns. - Reviewing and reconciling payroll records, pending payouts, and CRM receipts to identify discrepancies and unpaid backlogs. - Adding and removing employees from group chats, Payroll GC, and other department channels based on their current status. - Manually checking and updating CRM access during onboarding, reactivation, and offboarding. - Conducting regular status checks and coordinating with managers to verify active, floating, and inactive employees.
Tasty LLC, full_time
Dec 2023 to Jun 2025
- Responsible for creating, reviewing, and replacing captions, subtitles, and text descriptions for videos, images, and other multimedia content to ensure accuracy and adherence to guidelines. - Organized content vaults, folders, and digital files while managing paywall settings and ensuring content was properly arranged and accessible. - Prepared and organized content for scheduled posting and ensured all required materials were complete. - Performed quality checks to maintain consistency, accuracy, and proper formatting across content. - Coordinated with team members regarding content updates, corrections, and other backend tasks.
Fast Logistics Group of Companies, full_time
Oct 2020 to Mar 2023
- Reviewing current policies, workflows, and operating procedures to identify areas for improvement - Identifying and resolving issues affecting the performance and efficiency of business operations - Monitored and managed end-to-end delivery processes to ensure timely and accurate completion of shipments - Coordinated with different departments, branches, and agencies to address operational concerns and resolve delivery-related issues - Handled and monitored delivery documentation, ensuring that records were complete, accurate, and properly maintained - Monitored daily operations and followed up on pending, delayed, or problematic deliveries to ensure timely resolution - Investigated operational issues and discrepancies, determined root causes, and coordinated appropriate corrective actions - Assisted managers in monitoring team performance and ensuring compliance with established company policies and procedures - Maintained accurate operational records, reports, and documentation for monitoring and audit purposes - Provided timely updates and escalated critical operational concerns to management for appropriate action
Azpired Inc., full_time
Oct 2016 to May 2017
- Handled customer concerns and provided appropriate and effective solutions. - Maintained accurate records of customer interactions, transactions, comments, and complaints. - Communicated and coordinated with colleagues and other departments as necessary. - Assisted customers with inquiries, requests, and follow-ups in a professional manner. - Investigated customer concerns and ensured timely resolution of issues. - Followed company policies and procedures when handling customer requests and complaints. - Escalated complex concerns to the appropriate team or department when necessary. - Maintained a professional and positive customer experience throughout every interaction.