Nathaniel F.

Customer Support Quality Assurance Specialist

Pangasinan

Overview

I have assisted businesses by providing customer support, resolving issues, and making sure that every KPI is met and up to standards. As a quality assurance specialist, I also make sure that every processes is observed and I also create plans on how to do the process better and up to standards

Skills and Tools

• Customer Support
• Phone Support
• Email Support
• Complaint Resolution
• Conflict Resolution
• Quality Assurance

Work History

• Quality Assurance Specialist

  Reed Elsevier PH, full_time

  Mar 2026 to Present

• Customer Support Specialist

  Reed Elsevier PH, full_time

  Jul 2024 to Mar 2026