Virtual Assistant | Freelancer
Philippines
I'm Mary Grace Cabuling. I'm a mom to two boys. My eldest is 5 years and 10 months old, while my youngest is 8 months old. Regarding my experience, I've worked as a VA for 2 years and 6 months. My last job was at Petress Realty Solutions, where I managed email to verify our customer's identity, performed data entry, and managed databases. My main role there was actually as a cashier for their online casino, where I processed their loads and redeems and sent a sales report at the end of every shift. I also deal with our customer concerns at the same time. I also have experience in the BPO industry, where I delivered high-quality customer support in a fast-paced call center environment, resolving issues and inquiries with empathy and professionalism. Before I entered the BPO and VA industry, I was a barista for almost 8 years and became a sales associate with that experience. I supervised retail operations for coffee machines, overseeing inventory, merchandising, and customer engagement. I want to be a virtual assistant because it is an opportunity to make a real impact behind the scenes. I enjoy being the person who helps others shine—whether it’s managing schedules, coordinating meetings, or streamlining processes. It’s incredibly rewarding to know that my work helps the whole team succeed. My expertise includes order management, invoicing, product cataloging, and customer service, along with skills in digital tools, data structuring, and creative marketing such as Canva design and social media posting. I am detail-oriented, resourceful, and committed to building efficient systems that help businesses grow. I combine operational discipline with creativity, ensuring tasks are completed accurately while bringing fresh ideas to improve processes.
Pettress Realty Solutions, North Carolina
Nov 2022 to Apr 2025
-Manage and organize executive schedules -Handle email and other communications on behalf of the company -Coordinate virtual meetings and prepare necessary materials -Assist with the preparation of reports and presentations -Maintain digital filing systems and company records -Perform data entry and manage databases
Alorica, Quezon City
Feb 2022 to Nov 2022
-Provide customer service by answering questions, providing information about products and services, and assisting with product selection -Carry out all instructions from management regarding attendance, tardiness, and absences -Comply with all laws and ordinances -Remain attentive to details while performing your job -Attend training classes as scheduled -Work with the rest of the team to achieve common goals -Answer phones and take messages -Resolve problems and handle complaints Perform other related duties as assigned
Concept Specialist Inc
Jan 2020 to Jan 2022
-Provide daily sales report data, including total sales, top-selling products, and any notable trends observed throughout the day. -Managing company’s interactions with current and potential customers. -Responsible for managing the workflow of their team, ensuring that tasks are completed efficiently and effectively. Monitor daily activities and provide guidance to team members. -Evaluate employee performance, provide constructive feedback, and conduct performance appraisals. This includes identifying areas for improvement and implementing performance improvement plans when necessary. -Acting as a bridge between upper management and employees, relay important information, such as company policies and objectives, while also gathering feedback from their team to share with management. - Identify skill gaps within their team and recommend training programs. I also mentor junior employees to enhance their skills and career development. -Handle workplace conflicts by mediating disputes and facilitating discussions to find acceptable solutions, ensuring a harmonious work environment. - Manage schedules, document performance reports, and ensure compliance with company policies. Play a crucial role in maintaining operational efficiency.