Operations Support Specialist
Metro Manila
Great customer operations happen when technical troubleshooting meets intuitive pipeline design. Throughout my 3+ years in healthcare, SaaS, and logistics, I have operated at the intersection of client experience and backend systems—turning high-volume, complex workflows into effortless client interactions. Whether configuring multi-channel support channels, managing CRM administration, or streamlining fleet and order processing, I ensure every operational touchpoint is fast, secure, and accurate. This approach has allowed me to uphold a high CSAT standard and strong data compliance records.
Scootaround Powered by WHILL, full_time
Nov 2025 to Jul 2026
Managed multi-channel support operations for mobility contracts, achieving a 95% CSAT through proactive client communication. Coordinated equipment setup directly with technical and logistics teams, drastically cutting delivery downtime. Processed 50-60 customer account agreements daily with a 0% error rate while maintaining strict regulatory compliance.
Heidi Health, full_time
Mar 2025 to Jun 2025
Troubleshot AI transcriber software issues, resolving 85% of tier-1 technical glitches independently. Educated users on advanced platform features, boosting user retention by 12%. Resolved billing discrepancies while maintaining 100% data security and compliance standards.
ALTEC Business Solutions, INC., full_time
Jan 2023 to Jan 2025
Guided customers through account setups and prescription orders, increasing onboarding completion by 85%. Verified prescription accuracy and refill schedules in strict compliance with HIPAA and medical regulations.
SIXT, full_time
Apr 2022 to Dec 2022
Administered documentation for 50-100 car rental agreements daily with zero compliance errors. Resolved billing disputes and refunds with a 99% accuracy rate on financial adjustments.
HP Instant Ink, full_time
Nov 2021 to Mar 2022
Troubleshot complex hardware and software issues to minimize device downtime.