CRM Operations VA | GoHighLevel, Shopify, Customer Support
Cebu
I help busy business owners stop losing leads and customers in their inbox. I manage CRM pipelines, follow-ups, customer support, and daily operations so nothing slips through the cracks. The result: faster replies, fewer missed leads, and an inbox you don’t have to think about. With 7 years in customer service and operations, I learn new tools quickly. I picked up GoHighLevel, DocuSign, DocSend, and Helcim on the job because my client needed them. Highlights 🔸Manage a GoHighLevel CRM with 1,000+ leads and follow up by email and SMS for a U.S. investment company. 🔸Organize data rooms and files for all of the company’s investments, and prepare one-pagers and presentations in Canva and Google Workspace. 🔸Oversaw 3 CSRs and email support across 3 Shopify stores, with weekly quality audits and issue reports. 🔸5 years at Sykes earning Top Agent awards multiple times each year, averaging about 20 emails an hour against a 15-an-hour target, about 80-100 reviews an hour against a 60-an-hour target and promoted to Tier 2 for escalated cases. What I can take off your plate: CRM updates, lead follow-up, data room and file organization, one-pagers, scheduling, customer support, Shopify order help, email and SMS campaigns, SOPs, reports, and data entry. Tools: GoHighLevel, Shopify, Zendesk, Canva, Google Workspace, Excel, ChatGPT, DocuSign, DocSend, Helcim Availability: 20 to 40 hours a week, US business hours (Eastern and Pacific). Clear written and spoken English, with regular updates so you always know where things stand. Message me with your current tools and the one task slowing you down. Let me help!
Stock Alternatives LLC, full_time
Jan 2026 to Present
Support day-to-day investor relations, client communications, and operations for an investment-focused company. • Manage a GoHighLevel CRM with 1,000+ leads, including pipelines, follow-ups, and client/investor communications. • Follow up by email and SMS with leads who haven’t booked, and coordinate discovery calls and appointments. • Sit in on strategy meetings and serve as account manager for clients after they invest. • Organize data rooms, investment documents, and due-diligence materials for all of the company’s investments. • Prepare one-pagers, presentations, FAQs, and other investor-facing materials in Canva. • Support deal listings and administrative processes through Avestor. • Help improve internal workflows, documentation, and processes.
Divine Intensity LLC, part_time
Jul 2025 to Aug 2026
Part-time role overseeing customer service quality across three Shopify stores for a food supplement brand. • Oversaw email support from 3 CSRs, making sure the correct templates and SOPs were followed. • Monitored support inboxes to keep replies within a 24 to 48 hour SLA. • Ran weekly quality checks and random email audits to catch errors and keep service consistent across all three stores. • Reviewed escalated and sensitive complaints, and followed up on unresolved cases until they were resolved. • Reviewed Shopify support and order data to spot recurring or growing issues. • Sent weekly reports on issue trends and spikes, with suggested fixes and process improvements.
Stock ACA, full_time
Oct 2024 to Dec 2025
Client support and admin assistance for a U.S.-based health insurance business. • Answered client questions about their health insurance plans and accounts, and directed them to the right resources, including transferring calls to Marketplace representatives. • Followed up on client requests so questions were answered promptly. • Handled data entry, documentation, and record keeping, and protected sensitive client information. • Supported the insurance agent with day-to-day admin and client service tasks.
Sykes Asia Inc., full_time
Aug 2019 to Jul 2024
Provided phone, email, and chat support for an Australian food delivery service, helping customers and restaurant partners. • Consistent top agent, handling 40+ calls a day alongside email, chat (3 customers at once), review moderation, and outbound resolution calls. • Averaged about 20 emails an hour against a 15-an-hour target, and about 100 reviews an hour against a 60-an-hour target. • Handled order, delivery, and account issues, complaints, and refund or voucher resolutions. • Assisted restaurant partners with operational and customer-related concerns. • Promoted to the Tier 2 Service Excellence Team, handling complex and escalated email cases.