Customer Retention and Sales Specialist
Bulacan, Malolos, Philippines
Every customer who doesn't come back is revenue you already paid to acquire lost. I specialize in stopping that leak: reactivating accounts, turning support conversations into upsells, and keeping your sales pipeline moving through outbound calling and appointment setting. Here's what that's looked like in practice: I've run outbound retention campaigns that recovered refill and reactivation conversions on accounts written off as lost. I've turned routine customer interactions into upsell revenue by listening for the right moment instead of following a script. I've cold-called and qualified leads for a fitness brand, booking consultations that filled a sales director's calendar. And right now, I support B2B order processing and invoicing for a distributor—catching upsell opportunities inside everyday transactions and keeping billing airtight. What ties it together: I don't treat retention, sales, and support as separate skills. A refund request is a chance to save the relationship. A support ticket is a chance to upsell. A cold call is a chance to build trust before you've even made a sale. That mindset is what turns a support rep into a revenue driver. If you're losing customers to churn, missing follow-ups, or leaving upsell opportunities on the table because your team is too busy putting out fires that's exactly the gap I close. ✔ Customer Retention & Reactivation Campaigns ✔ Cold Calling, Lead Generation & Appointment Setting ✔ Upselling & Cross-Selling During Support Interactions ✔ Order Processing, Invoicing & Account Management ✔ Refund, Return & Order Resolution ✔ CRM Management & Accurate Documentation ✔ Complaint Resolution & De-escalation ✔ Tools: HubSpot, Shopify, Freshcaller, Calendly & QuickBooks Tell me what's costing you customers or sales—let's fix it.
L&E Distributor , part_time
Jan 2026 to Oct 2026
* Processed customers' orders received via phone and email, ensuring accurate and timely order entry. * Upsold relevant products during order calls while creating and reviewing invoices for billing accuracy. * Maintained consistent order for accuracy and contributed to upsell revenue through strong B2B client relationships.
Sveteness Personal Training , full_time
Jan 2026 to Sep 2026
* Generated client interest through high-volume cold calls, promoting fitness programs. * Qualified leads by phone, assessing client needs and fitness goals to identify viable prospects. * Scheduled consultations with fitness directors, converting qualified leads into booked appointments.
Helimeds , part_time
Jan 2025 to Jan 2026
* Conducted outbound retention and reactivation calls, increasing refill conversions and customer loyalty. * Qualified patient needs and account status, identifying refill and reactivation opportunities. * Maintain accurate CRM records, ensuring consistent support and compliance.
RejuvaCare, full_time
Jan 2025 to Jan 2026
* Converted customer interactions into sales opportunities through strategic upselling. * Built customer rapport by de-escalating concerns and resolving complex issues. * Delivered consistent support, improving customer satisfaction and experience.
Teleperformance, full_time
Jan 2024 to Dec 2024
* Managed high-volume inbound calls and messages, resolving customer concerns promptly. * Resolved complex issues, identifying customer needs, and providing accurate solutions. * Delivered clear customer support, ensuring satisfactory resolutions and positive experiences.