Back Office Operations
Metro Manila
Detail-oriented Back Office & Operations Specialist with hands-on expertise in research synthesis and end-to-end data management. Dedicated to optimizing daily workflows, ensuring reporting accuracy, and providing high-level operational support to keep business processes running seamlessly
Rafnie Earl-Gebusion - System Automation Specialist, freelance
Jan 2021 to Sep 2022
Higher Education Lead Sourcing: Executed market and academic research on U.S. higher education institutions to build qualified contact lists of faculty members and department personnel. Leveraged LinkedIn to identify B2B targets, including private insurance companies and providers offering health, dental, vision, and cost-containment health benefits. Drafted customized email campaign messaging tailored to specific business prospect profiles. Database Management: Maintained high standards of data quality by systematically logging, organizing, and verifying all research data within central Google Sheets.
Scrambled Eggs, Inc., full_time
Dec 2014 to Jul 2026
Menu Encoding & Peer QA: Encoded simple to complex restaurant menus and performed quality assurance audits on data submitted by peer encoders. Partner Onboarding Verification: Reviewed and verified merchant onboarding requirements to ensure complete compliance before uploading to the company database. Database Quality Control: Conducted thorough QA audits on merchant profiles, food photos, and menu content to maintain high database accuracy. Market Research: Researched newly opened restaurants and gathered up-to-date menus across various web platforms (Google, Facebook, Instagram, ChatGPT, food delivery apps and online food vloggers) to expand partner listings.
Melissa Fleming - CEO, The Fab Friend, freelance
Aug 2008 to May 2020
Conducted academic research on U.S. higher education institutions to build targeted lead lists of key faculty and department personnel. Sourced, verified, and organized high-quality data into Google Sheets. Uploaded, formatted, and maintained visual assets and text descriptions across the employer’s WordPress site.