Customer Service Representative
Misamis Oriental, Cagayan de Oro, Philippines
SKILLS • Excellent verbal and written communication skills. • Strong customer service and problem-solving abilities. • Ability to handle customer inquiries through phone, chat, and email. • Active listening, empathy, and conflict resolution. • Good time management and multitasking skills. • Basic computer proficiency and ability to navigate multiple systems. • Familiarity with CRM tools and e-commerce platforms. EXPERIENCE • Experience assisting customers with order tracking, returns, refunds, exchanges, payment concerns, and product inquiries. • Handled customer complaints professionally while maintaining high customer satisfaction. • Worked in a fast-paced environment, meeting productivity and quality targets. • Collaborated with team members to resolve customer issues efficiently. I am interested in working with an e-commerce account because I enjoy helping customers have a smooth online shopping experience. I like solving problems, whether it's tracking orders, resolving payment concerns, or processing returns and refunds. I am eager to develop my customer service skills while contributing to a company that values customer satisfaction and continuous improvement.
UBIQUITY, full_time
Mar 2023 to Jun 2024
I handled account creation, payment disputes, and technical troubleshooting across chat, email, and phone. The role demands strong problem-solving, data security awareness, and adherence to strict financial regulations
Teleperformance, full_time
Aug 2018 to Jan 2019
Manages post-purchase support, resolves order issues (like delays or damages), and processes returns or refunds