This is Emmanuel Doria and I would like to be part of the growing team
Metro Manila
I have more than 12 years of experience in call center industry through health care account, particularly focusing on health insurances. I worked as an inbound customer support and eventually became part of chat and email support team. In addition, I was promoted as a Program Trainer and as a Subject Matter Expert where my leadership skills were enhanced. At the same time, I have learned new tools that are very useful in the industry.
Concentrix Philippines Incorporated, full_time
Feb 2026 to Present
I currently work in back office assisting with the preparation of medical records of the patients that are submitted to health care providers.
Omega Health Care, full_time
Feb 2025 to Dec 2025
I work as customer service representative handling inbound calls assisting patients with their medical billing.
Concentrix Philippines Incorporated, full_time
Nov 2013 to Feb 2025
I work initially as an inbound customer support with health care insurance until 2017 and got promoted as a Subject Matter Expert. In 2022, I became part of the back office pioneering team handling emails and chats to support patients and health care providers. In 2023, I held the position of Process Trainer for newly hired employees.