Virtual Assistant | Administrative Tasks, Social Media Email Support
Rizal
Professional with experience in customer support, email and chat handling, social media engagement, and back-office operations. Skilled in addressing customer concerns, maintaining organized records, and providing support to business operations. Reliable, flexible, and eager to learn new processes.
Concentrix, full_time
Apr 2026 to Jul 2026
• Provided customer service through chat and social media support channels. • Handled customer inquiries and supported case follow-through in a fast-paced service environment.
Amazon Operation Services Philippines Inc., part_time
Nov 2021 to Dec 2021
• Assisted US customers with orders, package tracking, delayed deliveries, suspected fraud, and related concerns. • Communicated issue details and guided customers through appropriate support steps.
Online Seller/Family Business, freelance
Jan 2019 to Jun 2019
• Supported online selling activities and day-to-day management of a small family business. • Responded to buyer needs and helped coordinate business transactions and operations.
Motohub Inc. and Global City Autosales Inc., full_time
Oct 2018 to Jun 2026
• Supported coordination and administration of company performance-management activities. • Educated, assisted, monitored, and evaluated employees across different organizational levels on the performance-management system.
UnitedHealth Group / Optum, contract
Oct 2016 to Feb 2017
• Assisted US pharmacists, providers, and nurses with questions about medication coverage and patient insurance billing.
Home-based, part_time
Jan 2016 to Aug 2017
• Encoded and prepared examination materials for preschool students.