Customer Relations Executive | Admin VA
Philippines
I am a results-driven professional with a strong background in customer service, coordination, and information management, and I am eager to contribute my skills to your organization. With a Bachelor’s degree in Hospitality Management and hands-on experience in fast-paced, client-focused environments, I have developed the ability to manage operations efficiently while delivering exceptional service. In my previous role within the travel industry, I coordinated bookings, managed schedules, and resolved client concerns with accuracy and professionalism. In my current position as a Verification Authorization Coordinator, I handle detailed data validation, time-sensitive requests, and cross-functional communication—ensuring accuracy, compliance, and smooth workflow processes. These experiences have strengthened my attention to detail, adaptability, and ability to perform under pressure. I take pride in being proactive, dependable, and solution-oriented. I am confident in my ability to contribute positively to your team by improving processes, supporting clients, and maintaining high standards of service. Thank you for your time and consideration. I welcome the opportunity to further discuss how I can bring value to your organization.
Essor Ltd., freelance
Apr 2023 to Dec 2025
As a Customer Relations Executive for an international UK tour company, I manage client and corporate inquiries, handle bookings, track schedules for managers, and review customer feedback. I provide accurate information to guests and ensure all tour details are double-checked to prevent errors, maintaining a seamless and high-quality experience.
ACS Pro Global Coproration, full_time
Mar 2023 to Jan 2025
As an Authorization Coordinator, I verify physician and client information, track doctors’ schedules, ensure file accuracy, and prioritize checks for sanctions. I confirm that each doctor holds a valid license, monitor expirations and updates, and communicate with clients and care center providers, responding promptly to inquiries.
Sterling Global , full_time
Jun 2022 to Jan 2023
Customer Service Representative skilled in resolving inquiries and product issues efficiently, identifying root causes, implementing effective solutions, and ensuring complete customer satisfaction through prompt follow-up and communication