Technical Support| Account Executive |
Philippines
Throughout my career in telecommunications and BPO environments, I have developed a sharp eye for detail, process accuracy, and quality compliance. As an Account Executive at Flatworld Solutions, I managed multiple client accounts, handled escalations, monitored performance metrics, and ensured accurate CRM documentation. This experience strengthened my ability to follow structured workflows—an essential skill when working with AI systems that require precise input, tagging, and data management. Previously, as a Technical Support Representative at Teleperformance, I guided customers step-by-step through technical troubleshooting for mobile and Wi-Fi concerns, improving first-call resolution rates and maintaining high QA and CSAT scores. This role refined my analytical thinking and ability to break down complex technical processes into clear, actionable steps—skills that translate effectively into AI-assisted video workflows, content review, and prompt accuracy. Additionally, my certifications from Canva Design School, including AI in the Classroom and Graphic Design Essentials, reflect my proactive effort to expand into AI-supported content creation and digital media tools. I am comfortable learning new platforms quickly, adapting to evolving technologies, and maintaining performance metrics in fast-paced environments. What sets me apart is my combination of: Technical troubleshooting and structured problem-solving Strong documentation and CRM accuracy KPI-driven performance discipline Escalation handling and quality assurance focus Emerging AI and design tool knowledge I am highly detail-oriented, process-driven, and committed to delivering accurate, high-quality outputs—qualities that are critical in AI-assisted video production environments. I am eager to contribute to your team by ensuring efficiency, consistency, and continuous improvement in AI-powered workflows.
Flatworld Philippines, full_time
Jun 2019 to Sep 2025
Manage shipment tracking and logistics coordination for multiple client accounts. • Handle escalated and supervisory calls, resolving complex customer issues efficiently. • Monitor agent adherence and break schedules to support operational productivity. • Conduct proactive outreach to reduce inbound inquiries and improve client satisfaction. • Maintain accurate CRM documentation and client communication records.
Teleperformance, full_time
May 2017 to May 2019
Delivered technical troubleshooting for mobile devices and Wi-Fi connectivity issues. • Diagnosed hardware and software concerns, improving first-call resolution rates. • Resolved billing disputes and account discrepancies. • Guided customers step-by-step through technical solutions. • Consistently met AHT, QA, and CSAT performance benchmarks.