Customer Service Specialist | Data Management | Virtual Assistant
Batangas
My name is Dave, and I am based in the Philippines. I have experience in administrative support, lead generation, research, data management, and client communication, and I am confident in my ability to provide reliable support while working remotely. I have experience supporting multiple managers at the same time. In my previous role, I provided support to the Client Relations Manager as well as other managers, where I was responsible for coordinating schedules, managing priorities, and assisting with day-to-day administrative tasks. I am comfortable handling competing demands, organizing workloads efficiently, and ensuring clear communication across different stakeholders to keep everything running smoothly. I also have experience in healthcare accounts like Aerocare and Adapthealth.
Merit Interiors, full_time
May 2022 to Aug 2026
· Provided executive/virtual assistance, managing calendars, emails, scheduling, travel arrangements, and daily administrative tasks. · Supported sales and business development through lead generation, prospect research, quotations, client follow-ups, and CRM management. · Conducted in-depth company and decision-maker research using LinkedIn and ZoomInfo to identify potential business opportunities. · Managed Pipedrive CRM, maintaining accurate client records, updating pipelines, tracking deals, and ensuring consistent follow-ups. · Coordinated with clients, suppliers, contractors, and internal teams to ensure clear communication and timely completion of project requirements. · Assisted project managers with orders, quotations, documentation, and coordination for office fit-out projects. · Provided responsive customer support by addressing inquiries, resolving concerns, and maintaining accurate records for tracking and reporting. · Managed multiple responsibilities simultaneously while supporting executives, sales activities, and project operations in a remote work environment.
Teletech, full_time
Jan 2016 to Oct 2019
Provided customer service and technical support to Telstra customers, handling billing, account, broadband, and mobile-related concerns. Troubleshot broadband and connectivity issues, including service delays and activation-related concerns. Assisted customers with number porting, service activation, account changes, and other telecommunications requests. Used Siebel/MICA and internal systems to manage customer accounts, process requests, and maintain accurate documentation. Resolved customer concerns through active listening, troubleshooting, and clear communication while following established procedures. Managed multiple customer interactions in a fast-paced environment while maintaining accuracy and service quality. Identified customer needs and provided appropriate solutions while supporting sales and customer retention opportunities.