Customer Service Representative
Metro Manila
Hello! My name is Charles, and I’m a dedicated Customer Service Representative with strong communication and problem-solving skills. I’m passionate about helping customers by providing friendly, efficient, and professional support. I have experience handling customer inquiries, resolving concerns, and ensuring clients have a positive experience with the company. I’m known for being patient, adaptable, and attentive to details, which helps me build trust and maintain good relationships with customers. What sets me apart is my commitment to understanding each client’s needs and making sure they feel heard and valued. I always strive to provide excellent service while staying calm and solution-focused, even in fast-paced situations. I’m excited about the opportunity to assist clients and contribute to a positive customer experience.
Genpact Philippines, full_time
Jan 2025 to May 2025
Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution. Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.
Capital One Philippines Support Service Corporation, full_time
Feb 2015 to Aug 2016
Handle and Assist Incoming Call from Client for Inquiry for Billing and Credit Card Concerns