Customer Service Virtual Assistant | Guest Relations | Data Entry
Rizal
I help hotels, restaurants, travel businesses, and small businesses provide reliable customer support and stay organized. I can handle customer inquiries, emails, reservations, follow-ups, data entry, and daily administrative tasks. With my hospitality background, I understand the importance of fast, friendly, and professional service.
Finolhu, Seaside Collection, full_time
Feb 2026 to Aug 2026
• Greeted, seated, and assisted guests throughout the full dining experience. • Maintained restaurant operations in line with resort standard operating procedures. • Delivered attentive, high-quality service in a fast-paced, high-volume environment. • Upheld hygiene, food safety, and health standards at every service period. • Resolved guest concerns promptly and professionally to ensure guest satisfaction.
Conrad Rangali Island, full_time
May 2023 to Dec 2025
• Delivered exceptional fine-dining service within a unique undersea restaurant setting. • Managed guest reservations and booking requests using TableCheck and SevenRooms. • Maintained accurate reservation records, table allocation, and guest profiles. • Communicated professionally with international guests in person, by phone, and by email. • Handled guest inquiries, dietary requirements, and special occasion requests. • Resolved guest concerns promptly while maintaining a high level of service. • Coordinated with kitchen, butler, and front office teams to fulfil guest requests. • Ensured full compliance with resort SOPs and luxury service standard
Kuramathi Island Resort, full_time
Jun 2018 to May 2023
•Handled restaurant bookings, guest inquiries, and special requests at the host stand. • Delivered attentive, high-quality service in a fast-paced, high-volume environment. • Coordinated with multiple departments to ensure seamless guest experience
Jazz Cafe, full_time
Mar 2017 to Feb 2026
• Served guests with warmth and efficiency, encouraging repeat visits. • Handled cash and card transactions accurately and responsibly. • Prepared beverages and light meals; completed daily inventory and cashier reports.
Cafe Mary Grace, full_time
Jun 2014 to Jul 2016
•Served guests with warmth and efficiency, encouraging repeat visits. • Trained new team members on café SOPs and customer service best practice. • Prepared coffee and specialty beverages; completed cashier repor