Customer Service Associate
Bulacan
Hello! I'm Merryl, an experienced Customer Support Specialist with 3+ years in BPO handling Retail, Telco, E-commerce, and Fintech accounts. Currently a Customer Service Associate (Retail) at Accenture, I specialize in Salesforce order management - handling order status, tracking, refunds, reshipments, and resolving issues like damaged/wrong items, lost packages, and duplicate charges with empathy and accuracy.
Accenture Inc, full_time
Mar 2026 to Present
Handle inbound customer inquiries via phone, chat, and email about order status Place, modify, cancel, and track orders in the system Process refund requests according to company policy and SLAs Investigate issues: damaged items, wrong item, duplicate charges, cancellations Explain refund timelines, policies, and options clearly and empathetically Process reshipment requests for lost, damaged, or incorrect items Verify eligibility based on policy and shipping carrier updates Coordinate with warehouse/logistics to arrange new shipment Provide tracking info and follow up until delivery is confirmed Offer solutions to prevent repeat issues for the customer
TaskUs Inc., full_time
Oct 2023 to Jan 2026
Fraud Analyst (Chime) - TaskUs Inc. 2025-08 — Jan 2026 / Jun 2024 - Aug 2025 Reviewed transactions to detect suspicious activity Investigating potential fraud cases Analyzing data to identify patterns and risks Dispute Support (Chime) - TaskUs Inc. Resolving issues related to transactions, orders, or services Assisting customers on filing a dispute Explaining to customers the determination of their dispute Technical Support (BlendJet) Troubleshooting blender issues Answering product-related questions Handling warranty claims or replacements Email Support (Fashion Nova) Responding to customer inquiries about orders, products, or services Resolving issues like returns, refunds, or exchanges Updating order status or tracking info
VXI Global Solutions, full_time
Aug 2023 to Sep 2023
Promoting and selling telecom products/services (e.g., plans, devices) Handling customer inquiries and providing solutions Upselling or cross-selling relevant products Building customer relationships and retention
Alorica Teleservices Inc, full_time
Mar 2023 to Jun 2023
Handling customer inquiries about bills, plans, or services Resolving issues like connectivity problems or device issues Updating customer info or plan details
Sterling Global Call Center Inc, full_time
Jun 2022 to Nov 2022
Handled inbound technical support calls for PLDT internet, landline, and IPTV services Troubleshot connectivity issues such as no internet, slow browsing, intermittent connection, and WiFi problems Guided customers through modem/router troubleshooting - power cycle, reset, checking cables, and WiFi configuration Diagnosed line issues using tools and coordinated with field technicians for dispatch when needed