Healthcare Virtual Assistant | Scheduling Patient Support Healthcare
Negros Occidental
Healthcare Virtual Assistant with 10+ years of experience in customer service, technical support, and administrative operations across telecommunications, energy, and real estate industries, now aligned to supporting healthcare providers in patient coordination and front-end administrative workflows. Trained in HIPAA & PIPEDA compliance, healthcare administration, and revenue cycle fundamentals, with a strong understanding of clinic workflows including scheduling, patient communication, documentation accuracy, and insurance verification awareness. With hands-on exposure to practice management systems (Jane App) for scheduling, patient intake, and workflow navigation. Known for adaptability, attention to detail, and the ability to manage high-volume tasks while maintaining confidentiality and delivering patient-centered support.
Get Multifamily, part_time
Oct 2024 to Jan 2025
• Performed data scrubbing by reviewing, cleaning, and updating records to ensure data accuracy and consistency • Conducted data entry and verification across multiple systems and databases • Utilized Monday.com for task tracking and workflow coordination
Kabankalan City Local Government Unit, contract
Jul 2022 to Jun 2023
• Supervised operations and coordinated tasks to ensure workflow efficiency • Monitored compliance with procedures and maintained organized records • Provided logistical and administrative support during projects and events
Tata Consultancy Services (EDF Energy UK), full_time
Jun 2019 to Jan 2022
• Handled high-volume inbound and outbound communications via calls, email, and SMS • Assisted with billing inquiries, payment arrangements, and account resolution • Managed appointment scheduling, account updates, and service coordination • Maintained accurate documentation across multiple systems • Resolved complaints efficiently while maintaining customer satisfaction • Tools: SAP, MyQuote, Ecoes, XOServe, My Dash
Teletech MOA / Telstra (NBN), full_time
Oct 2017 to Aug 2018
• Provided inbound technical support and handled billing-related concerns • Scheduled service appointments and coordinated with technicians • Created and tracked tickets using CRM systems
iQor Iloilo ( Bell Canada ), full_time
Jun 2017 to Sep 2017
Delivered customer support for billing concerns and service issues • Documented interactions and ensured accurate records in system tools
BW Offshore USA, Tanker Pacific Offshore and Terminals and Teekay Shipping Canada, contract
Oct 1996 to May 2013
• Developed strong discipline, attention to detail, and compliance-driven work practices in high-responsibility environments • Performed roles requiring accuracy, safety compliance, and operational coordination