Customer Support | Virtual Assistant| Order Management| Admin Support|
Pampanga
I’m a Customer Service and Virtual Assistant professional with 20+ years of experience supporting customers, business owners, and day-to-day operations across eCommerce, technology, telecommunications, SaaS, and BPO environments. My experience includes customer service and support, order management, email and live chat support, administrative assistance, data entry, CRM and ticketing systems, vendor and courier coordination, returns and refunds, and issue resolution. I’m also experienced with Google Workspace, Microsoft Office, and eCommerce platforms and tools. I’ve worked with international clients, primarily in the US, Australia, and New Zealand, and I’m comfortable working independently, managing multiple priorities, and adapting to new systems and processes. Earlier in my career, I also served as a Floor Coach and Quality Assurance Analyst, coaching teams of 15–20 customer service representatives and helping maintain service quality and operational standards. I’m dependable, detail-oriented, and focused on finding practical solutions. I enjoy learning new tools, improving workflows, and providing the kind of reliable customer support that makes a real difference to a business.
Rok, Inc., full_time
Aug 2018 to Jun 2026
Managed daily administrative operations to ensure efficient business workflows and accurate documentation. Organized and maintained accounting records, ensuring accuracy, compliance, and easy accessibility. Coordinated with vendors to process purchase orders, track order status, and resolve procurement issues. Delivered exceptional customer service by managing the full order lifecycle, from order placement to post-delivery support. Collaborated with shipping carriers to coordinate deliveries, monitor shipments, and proactively resolve logistics and transportation issues. Streamlined communication between customers, vendors, and logistics partners to ensure timely order fulfillment and high customer satisfaction.