General and E-Commerce Virtual Assistant
Cavite
I’m Laila, a customer support and virtual assistant professional with almost 9 years of experience in customer service, e-commerce, and administrative support. I’ve worked with Amazon, Shopify, and Walmart, handling customer concerns, orders, inventory, emails, data entry, and day-to-day operations. What sets me apart is that I’m not just focused on completing tasks—I pay attention to details, follow through on issues, and look for practical solutions. I’m organized, reliable, adaptable, and comfortable working independently while keeping communication clear with the team.
POMY SPORTS, freelance
Feb 2026 to May 2026
- Managed e-commerce operations, including product listings, orders, inventory, and customer support. - Managed social media accounts, including content scheduling, posting, engagement, and customer inquiries. - Created and organized promotional content to support brand visibility and sales. - Monitored customer feedback and assisted with daily administrative and marketing tasks.
ironMed Inc., freelance
Jan 2025 to Jul 2026
- Managed daily Amazon, Shopify, and e-commerce operations, including product listings, SKUs, inventory, orders, and catalog updates. - Handled Amazon Seller Central cases, FBA shipments, reimbursements, compliance issues, Buy Box concerns, and listing troubleshooting. - Provided professional customer support through email and messaging, including warranty claims, refunds, replacements, and product concerns. - Maintained Google Sheets, reports, trackers, and operational data while monitoring tasks, deadlines, and KPIs. - Supported management with email management, scheduling, follow-ups, research, documentation, and team coordination. - Created and improved workflows and SOPs to keep operations organized and reduce missed tasks. - Worked with ClickUp, Monday.com, Notion, Airtable, Salesforce, Zendesk, Google Workspace, Shopify, and Amazon Seller Central. - Proactively identified issues, followed up with the appropriate teams, and ensured tasks were completed accurately and on time.
Amazon Philippines, full_time
Jun 2022 to Nov 2024
- Managed Amazon Seller Central accounts, listings, inventory, orders, and account health. - Handled Seller Support cases, FBA issues, reimbursements, stranded inventory, and listing/compliance concerns. - Investigated account and product issues and followed up with Amazon until resolution. - Maintained accurate trackers, reports, and documentation while providing regular updates to the team. - Proactively monitored account performance and identified issues that could affect sales or operations.