Tech Executive Assistant | GoHigh Level
Cebu, Cordova, Philippines
A proactive VA that is tech-savvy, fast, and eager to learn that will fit in your team. Almost half a decade of experience with customer support, both voiced and non-voiced accounts. Adept in scheduling appointments and document management.
Southern Convergence Technologies Corp., full_time
Sep 2024 to Aug 2026
• Conducted comprehensive market research, competitive analysis, and customer feedback studies to inform product strategy and roadmap. • Developed and documented detailed workflows and process flows for various product development and project management initiatives, ensuring efficiency and clarity. • Successfully led a project team in the end-to-end creation and launch of a new system, achieving defined project goals and deadlines. • Interpreted complex product reports and analytics (e.g., usage, performance) to identify trends, measure success, and guide strategic recommendations. • Assessed market conditions and meticulously studied customer pain points and needs to identify viable opportunities for new product development and feature ideation. • Assisting the product manager in maintaining and prioritizing the product backlog (using Jira, ClickUp).
Southern Convergence Technologies Corp., full_time
Jan 2023 to Sep 2024
• Client Onboarding • Client’s Main Point of Contact • Customer Support and Problem Solving • Product and Service Education • Internal Team Collaboration • Report and Analytics
KCCS BPO, full_time
Oct 2021 to Sep 2022
1. Provided administrative support: email management, call and email support, and verifying patient insurance eligibility. 2. Patient information data entry from patient's files to the EHR/EMR. 3. Appointment setting/scheduling for clinic visits with patients.
KCCS BPO, full_time
Oct 2020 to Oct 2021
1. Campaign handled for lead generation are insurance enrollment and Admin Support VA. 2. Administrative support for a non-voice campaign. Tasks are data entry and email management. Transferring data from a parking app and emails to the spreadsheets. 3. Lead generation—cold calling for the insurance enrollment for a US account.
Bizfy Solutions, full_time
Mar 2017 to Sep 2020
1. Campaigns handled are Medicare Enrollment, Stock Market, and Crypto Currency Market. 2. Setting an appointment for the upcoming Medicare enrollment, qualifying leads as enrollees, and verifying information. 3. Calling cold leads for cryptocurrency and Stock Market campaigns. Asking information as qualifiers, and live transfer to Closer.