General Virtual Assistant | Recruitment Specialist | Customer Service
Philippines
I am a results-driven HR and operations professional with over 9 years of experience spanning talent acquisition, project leadership, customer experience, and technical support. My background combines strategic recruitment expertise with strong operational execution, process improvement, and stakeholder management.
Tamaray People Solutions Corp., full_time
Sep 2024 to Aug 2025
• Managed end-to-end recruitment process for clients and candidates at Tamaray People Solutions Corporation in Antipolo, Philippines. • Collaborated with clients to understand job requirements and ensure successful placements. • Successfully assessed clients until signing job orders and provided top-notch customer service throughout the process.
TaskUs Inc., full_time
Apr 2021 to May 2023
○ Working with company leadership to define project objectives, processes, policies, procedures and rules ○ Explaining policy implementation to fellow team members ○ Getting management approval or approving alterations in rules, procedures and policies ○ Informing consumers regarding project goals and expected deliverables ○ Resolving project-related problems within their area of expertise ○ Fact-checking other professionals on the project to ensure data and information accuracy ○ Providing feedback to project team throughout creation, testing and rollout of deliverables ○ Working with company leadership to create testing scenarios and validate test results ○ Performing user-acceptance testing at the end of the project ○ Validating deliverables produced by a project or company ○ Creating project-related documentation and training manuals ○ Teaching or training project employees and consumers ○ Communicating with company stakeholders regarding project progress ○ Serving as an expert witness in legal cases
Telus International Philippines, full_time
Feb 2019 to Feb 2020
● Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. ● Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. ● Walks customers through common phone hardware and software configurations to maximize service functionality. ● Provides solutions and resolution resources for customer repair problems. ● Interfaces with customers over the phone providing status updates and ensuring service has been restored. ● Escalates appropriate technical issues to upper-level technical support when needed.
SITEL, full_time
Jul 2015 to Aug 2018
• Retained customers by highlighting benefits of company services like internet and phone lines. • Provided personalized solutions to prevent cancellations and ensure customer satisfaction.