Virtual Assistant | Customer Service
Philippines
Hello, I'm Chezka, a dedicated Virtual Assistant with hands-on experience in customer service as a receptionist and cashier. I handled 20+ client calls, texts and emails for appointment follow-ups, manage cash transactions via POS, and track detailed records in Google Sheets and physical logs ensuring accuracy and efficiency in fast-paced settings. What sets me apart is my strong work ethic, eagerness to learn new tools and processes quickly, and proven ability to multitask calmly under pressure, drawing from 5 months resolving client concerns effectively. I deliver exceptional value through unwavering honesty, transparent communication, and loyal support that builds lasting client trust and smooth operations.
Hapihap Spa
Feb 2025 to Jun 2025
In my role as receptionist and cashier at Hapihap Spa, I assisted walk-in clients and answered inquiries politely, managed daily cash/POS transactions via GCash and BDO while logging details in Google Sheets and logbooks, applied discounts accurately, issued gift cards, prepared deposit slips, paid utility bills on time, emailed for follow-ups, promoted services to drive upsells, handled concerns calmly, and kept the reception welcoming.