Quality Analyst / Legal Operation
Metro Manila
I'm a dedicated, reliable, and detail-oriented professional who is passionate about helping clients achieve their goals. I take pride in delivering quality work, communicating clearly, and meeting deadlines. I'm adaptable, eager to learn, and committed to understanding each client's needs so I can provide effective and practical solutions. What sets me apart is my positive attitude, strong work ethic, willingness to improve, and attention to detail. I value building long-term professional relationships based on trust, consistency, and great results. I'd love the opportunity to work with you and contribute to your success. Let's work together!
On Point Legal Leads, full_time
Jul 2025 to Aug 2026
Review and assess intake submissions for accuracy, completeness, and compliance. Monitor CRM and project management tools to ensure data integrity and consistency. Prepare quality reports, performance metrics, and trend analyses. Support process improvements and system transitions to enhance quality tracking. Collaborate with stakeholders to maintain operational standards.
Mass Tort Strageties, full_time
Dec 2024 to Jun 2025
Evaluated recorded intake calls for compliance and quality standards. Verified client-submitted documents and intake forms. Conducted quality reviews to ensure law firm and company compliance. Identified process gaps and provided recommendations for improvement.