Appointment Setter | Lead Generation Specialist |Customer Service Pro
Philippines
I’m an experienced Appointment Setter and Lead Generation Specialist with over five years of experience in outbound calling, cold calling, and appointment setting for U.S.-based companies. I’ve worked with industries such as solar, home improvement, logistics, and cleaning services, where I was responsible for generating qualified leads, booking appointments, and supporting sales teams. In my previous roles with companies like B&R Solutions LLC, Smart Energy Solutions, and Premier Home Solutions, I handled high-volume outbound calls daily, qualified prospects using proven methods like BANT, and scheduled appointments for sales representatives. I also have experience handling objections, following up with leads, and maintaining accurate CRM records to ensure a smooth sales process. ALSO my background in logistics and customer service with TFORCE Freight helped me develop strong communication, problem-solving, and customer handling skills, which are essential in outbound sales.
B&R Solutions LLC – Orlando, Florida , freelance
Apr 2025 to Jan 2026
• Scheduled and dispatched technicians for air duct, dryer vent, chimney, and fireplace services • Coordinated routes to maximize efficiency and minimize travel time • Conducted inbound and outbound calls to confirm appointments • Updated customers regarding arrival times and service changes • Ensured high appointment show-up rates
Premier Home Solutions LLC – Danvers, MA, freelance
Sep 2024 to Mar 2025
• Cold-called homeowners for solar system consultations • Qualified leads based on eligibility and interest • Scheduled appointments for field sales representatives • Maintained CRM accuracy and ensured smooth handoff to closers
Smart Energy Solutions LLC– Bakersfield, California, freelance
Sep 2024 to Sep 2025
• Conducted outbound calls for solar, roofing, windows, AC units, and water filtration systems • Booked qualified appointments for sales consultations • Followed up with prospects to increase conversion rates • Maintained accurate scheduling and calendar management • Assisted homeowners in lowering electric bills through solar solutions
Jaicom BPO Inc. , contract
Feb 2024 to Aug 2024
• Performed high-volume outbound cold calling • Qualified quality leads for U.S. clients • Conducted reminder calls to improve attendance rate • Ensured appointment confirmation and accuracy
Ibex Global, part_time
Oct 2023 to Jan 2024
• Managed order tracking, returns, cancellations, and account concerns • Retained customers through compensation strategies • Strengthened client relationships and improved customer satisfaction
The DDC Philippines (TFORCE Freight), full_time
Aug 2022 to Jun 2023
• Prospecting and outbound calling • Generated new business accounts • Provided rate quotes and logistics solutions • Collected past-due balances and managed billing disputes • Increased shipment volume through relationship building
The DDC Philippines (TFORCE Freight), full_time
Aug 2022 to Jun 2023
• Scheduled freight pickups and coordinated shipment logistics • Tracked domestic shipments and provided real-time status updates to customers • Processed billing disputes and ensured accurate account resolution • Handled overage, shortage, and damaged (OS&D) claims documentation • Delivered professional customer support while maintaining high service standards • Maintained accurate records and case documentation in the system
Wheelhouse Enterprises Inc. , contract
Mar 2022 to Jun 2022
• Generated high-quality leads using BANT qualification (Budget, Authority, Need, Timeline) • Conducted outbound prospecting and initial client engagement • Provided accurate and detailed product/service information to potential customers • Maintained organized and updated account documentation in CRM • Supported sales team by ensuring properly qualified leads for conversion
Colewell Marketing Philippines Inc. , full_time
Nov 2020 to Feb 2022
• Outbound B2C calling to Asia-Pacific clients • Achieved and exceeded KPI targets • Maintained CRM updates and compliance standards • Contributed to high-performance sales culture
Agent Infinity Inc. , full_time
Jun 2018 to Aug 2020
• Generated and qualified quality leads • Documented customer information accurately • Supported sales team with consistent lead flow