General Virtual Assistant
Philippines
I bring 30 months of experience in customer service and back-office support, with a strong ability to adapt quickly to new systems and workflows. Once shown how operations work, I am able to learn processes within a week and consistently deliver efficient, reliable results thereafter. I have strong client communication skills and prioritize proactive updates, ensuring that any potential issues are communicated early to maintain smooth and uninterrupted operations. My goal is to support clients by staying organized, responsive, and solution-oriented at all times.
Xtend_Ops
Oct 2023 to Apr 2025
Responsible for addressing customer concerns and inquiries in a timely and professional manner, while maintaining accurate records by sorting and updating data from past email communications. Ensured proper documentation of previous issues to support efficient follow-ups, trend tracking, and improved customer satisfaction.