Executive assistant/ Property Manager/ Travel specialist
Negros Occidental, Bacolod, Philippines
Brought over 3 years of specialized experience in guest relations, property support, and account retention to Booking.com, consistently ensuring high levels of client satisfaction and loyalty.
Concentrix, CVG Philippines INC., full_time
Apr 2023 to Present
As a Senior Guest Specialist, I handle fraud investigations, supervisor call requests, mass issues, payouts, and complex case support for front-line agents. I ensure accurate resolutions, policy compliance, and customer satisfaction while collaborating across teams to improve processes.
Concentrix, CVG Philippines INC., full_time
Mar 2023 to Apr 2023
As a Guest Specialist, I handle bookings, requests, and escalations, coordinate with properties, process payments, and ensure excellent service and guest satisfaction.
Concentrix Bacolod, contract
Sep 2022 to Mar 2023
Assisting customers and process sales while keeping the store organized. Provide excellent service to ensure customer satisfaction.
Ubiquity Global Services, full_time
Dec 2020 to Sep 2022
Verifying document and Identifications to detect fraud and ensure compliance.
Panasiatic Solution, full_time
Jun 2018 to Dec 2020
Resolving connectivity issues and troubleshoot devices to restore service. Retaining customers by offering solutions and suitable plans to prevent disconnection.