Executive & Administrative Virtual Assistant | Operations Support
Misamis Occidental, Calamba, Philippines
Experienced in executive assistance, administrative operations, calendar and inbox management, meeting coordination, and cross-department communication. Skilled in developing SOPs, organizing workflows, managing company documents, preparing reports, tracking deadlines, and coordinating daily priorities. Experienced in lead generation, prospect research, LinkedIn outreach, email marketing support, CRM management, and lead tracking. Proficient in Google Workspace, Microsoft 365, ClickUp, Notion, Slack, Zoom, Apollo, and Instantly. Adept at supporting international clients, managing multiple priorities, and working independently with minimal supervision.
TrueNorth Global Staffing, full_time
Dec 2025 to Sep 2026
● Streamlined daily operations by managing executive calendars, handling emails, coordinating meeting schedules, and facilitating seamless cross-department communication. ● Optimized team efficiency by developing standard operating procedures (SOPs), structuring workflows, and organizing company drives. ● Kept leadership informed by creating daily meeting overviews, status reports, and professional documents to track progress. ● Coordinated with multiple departments to communicate updates, track requests, and support timely completion of tasks. ● Supported lead generation and business outreach through prospect research, LinkedIn outreach, lead scraping, email marketing, and lead tracking. ● Adapted dynamically to business needs by executing ad hoc administrative tasks and special projects requested by leadership.
Virtual Buddy 24/7 , full_time
Aug 2024 to Dec 2025
● Audited calls and delivered feedback to boost agent performance. ● Trained new hires on essential quality standards and best practices. ● Streamlined QA tracking with Google Workspace for quicker reporting. ● Worked with supervisors to align coaching with campaign goals.
Virtual Buddy 24/7, full_time
Nov 2023 to Aug 2024
● Processed insurance enrollments using Health Sherpa, Broker Engage, and Google Workspace. ● Resolved customer data issues promptly through Slack coordination. ● Maintained accurate documentation and ensured enrollment compliance.
Virtual Buddy 24/7, full_time
Sep 2022 to Nov 2023
● Communicated benefit updates and verified customer eligibility prior to warm transfers. ● Ensured clear communication and accurate documentation throughout the process. ● Acted as the Point of Contact (POC) for team escalations and complex customer inquiries. ● Provided real-time guest experience support for a U.S. hibachi restaurant via chat, resolving urgent order issues, special requests, and reservations.