Bookkeeper | Executive Assistant | Business Support Specialist
Bohol
• 8+ years of banking and financial operations experience • Xero Certified Specialist Level 3 • QuickBooks Online Certified ProAdvisor • Experienced in bookkeeping, administration, customer service, and business support • Strong background in records management, reconciliations, and compliance • Passion for research, process improvement, and operational efficiency
Mooneza Bookkeeping Services, freelance
Sep 2026 to Present
• Provide bookkeeping support using QuickBooks Online and Xero. • Perform bank and account reconciliations. • Manage accounts receivable and accounts payable processes. • Organize financial records and supporting documentation. • Develop standardized bookkeeping workflows and reporting procedures.
Mater Dei College, part_time
Jan 2024 to May 2024
• Taught Investment and Portfolio Management. • Prepared instructional materials and financial analysis exercises. • Communicated financial concepts in a clear and understandable manner.
Land Bank of the Philippines, full_time
Jan 2018 to Jan 2026
• Processed loan applications, releases, collections, and ongoing account maintenance. • Performed daily account reconciliations, ATM balancing, transaction verification, and discrepancy investigations to support operational accuracy and compliance. • Processed clearing transactions, returned checks, and exception items. • Maintained customer, loan, deposit, and transaction records in accordance with banking policies and regulatory requirements. • Supported delinquency management, payment collections, and customer follow-up activities. • Assisted customers with account onboarding, maintenance, card services, and digital banking enrollment. • Managed branch documentation, petty cash, internal controls, and compliance records. • Prepared operational reports and coordinated with internal departments to resolve account and transaction issues. • Supported business development initiatives by promoting banking products and digital solutions. • Coordinated documentation, reporting requirements, communications, and administrative activities supporting branch operations.
Teleperformance (JPMorgan Chase), full_time
Feb 2016 to Feb 2017
• Resolved credit card account, billing, payment, balance, and transaction inquiries. • Investigated discrepancies and supported dispute resolution. • Maintained accurate records in line with banking and privacy standards. • Delivered professional phone support in a high-volume financial environment.
Convergys (Sprint Telecommunications), full_time
Dec 2014 to Jan 2016
• Handled customer inquiries, account updates, and service concerns across inbound and outbound channels. • Met sales and performance targets while maintaining customer satisfaction. • Built rapport and handled difficult conversations professionally.
Land Bank of the Philippines, internship
Jul 2014 to Sep 2014
• Supported clerical, administrative, document management, reconciliation, and customer service tasks. • Built foundational experience in banking operations and financial documentation.