Real Estate Operations Specialist | Airbnb and Rental Ops | SOPs
Lanao del Norte
I run remote operations for U.S. short-term and long-term rental businesses and real estate teams. Seven years in STR, LTR and real estate ops, with 8,000+ hours on Upwork, 100% Job Success and Top Rated Plus. What I take off an owner's plate: - Guest and tenant messages across Airbnb, VRBO and Booking.com, including payment problems, cancellations and relocations - Guest vetting, tenant screening, reviews and dispute evidence - Maintenance intake and vendor dispatch, followed up until the work is done - Lease admin, rent collection follow-up, owner reports and monthly statements - Transaction coordination: contracts, addendums and MLS paperwork in DocuSign and Dotloop - SOPs, checklists and training for your team, so the work runs without you I also build simple automations with Make.com and AI tools, such as inbox drafting and follow-up emails, so repeat work gets done on time. At peak I coordinated a cluster of 11,576+ STR units, and I've managed 31+ LTR units end to end. Past clients include Lavanda, NextHome Modern Realty, Sarasota Property Management and EMRG Imaging.
Lavanda, contract
Jan 2022 to Dec 2024
Led cluster operations for 11,576+ short-term rental units during peak dates across multiple property management teams. Coordinated real-time guest escalations, team scheduling and issue resolution. Built shift handover SOPs and escalation workflows adopted across the cluster.
NextHome Modern Realty and Sarasota Property Management, contract
Jan 2020 to Dec 2023
Coordinated transactions from offer to close: MLS documentation, disclosures and compliance tracking. Drafted and processed addendums, price changes and lease amendments in Dotloop, SkySlope and DigiSign. Managed listing setup in PrimeMLS and BoldTrail, ShowingTime scheduling and CRM updates.
Freelance (U.S. property owners via Upwork), freelance
Jan 2019 to Present
Managed 31+ long-term rental units end to end: tenant screening, Rentec lease admin, maintenance triage and owner reporting. Ran short-term rentals in Hostaway, Breezeway and AutoHost: guest messages, check-ins, vetting and turnovers. Built ClickUp and Airtable dashboards and SOPs for onboarding, emergencies, guest communication and vendor management. 8,000+ hours on Upwork, 100% Job Success, Top Rated Plus.