Fraud Specialist/Payment Lifecycle Analyst - JPMorgan Chase
Rizal
Results-driven Payments & Fraud Prevention Specialist with 13 years of experience in high-volume banking operations, fraud detection, and risk mitigation for corporate, investment, and retail banking. Skilled in leading teams, improving fraud prevention workflows, and ensuring compliance with global regulatory standards. Proven track record of minimizing losses, enhancing operational efficiency, and delivering exceptional customer experience in fast-paced environments.
JPMorgan Chase & Co., full_time
May 2024 to Apr 2025
• • Led shift operations for Global ACH and EMEA Core Cash transactions, ensuring 100% compliance with deadlines. • • Coordinated with global teams to resolve payment exceptions accurately. • • Mentored and trained new analysts, improving onboarding efficiency.
JPMorgan Chase & Co., full_time
Apr 2021 to Apr 2024
• • Investigated and mitigated fraud risks in high-value wire and ACH payments, preventing potential losses • • Developed fraud detection playbooks, reducing investigation turnaround time. • • Partnered with compliance teams to strengthen AML/KYC controls.
JPMorgan Chase & Co., full_time
Mar 2020 to Mar 2021
• • Provided proactive customer outreach, resolving account issues and improving client satisfaction. • • Promoted digital banking adoption, increasing self-service transactions.
JPMorgan Chase & Co., full_time
Sep 2015 to Mar 2020
• • Handled escalated fraud cases, recovering and mitigating fraud • • Provided resolutions for Account Take Over and Identity Theft victims • • Collaborated with law enforcement and internal investigators to address large-scale fraud incidents.
JPMorgan Chase & Co., full_time
May 2012 to Sep 2015
• • Detected and prevented fraudulent debit card transactions through real-time monitoring tools. • • Maintained fraud detection accuracy above 98%.