3 Years working as Customer Service/Chat/Technical Support Speccialist
Camarines Sur
I have excellent communication and interpersonal skills, a customer-first mindset, and the ability to remain calm and professional under pressure. My background in customer service has taught me the importance of active listening, empathy, and finding effective solutions to customer concerns. I am also a quick learner who adapts easily to new systems and processes, works well independently, and is committed to meeting performance goals while maintaining a high standard of service.
Nordia Quantrics Experience, full_time
Mar 2025 to Jan 2026
Respond to customer inquiries via phone, email, or chat regarding technical issues Diagnose and troubleshoot software, hardware, and network problems
AsterDM Healthcare Dubai, United Arab Emirates, contract
Jan 2024 to Jul 2024
Contact patients to schedule, confirm, and reschedule clinical appointments Collect and verify patient information, referrals, and basic insurance details
Concentrix Philippines, full_time
Oct 2021 to Aug 2022
Verify insurance eligibility, coverage, and benefits Process and submit insurance claims accurately and on time Review claims for completeness and resolve discrepancies or denials