Medical Virtual Assistant | Innovative Hearing
Zamboanga del Sur
My name is Rysam Avery Batoctoy, and I bring nearly four years of experience as a medical virtual assistant with a strong nursing foundation, complemented by over eight years in the BPO industry supporting accounts such as American Home Shield, SiriusXM, and Xfinity Mobile. I hold a Bachelor of Science in Nursing and specialize in patient coordination, insurance verification, EMR/EHR documentation, billing, and HIPAA-compliant healthcare support. What sets me apart is my ability to blend clinical knowledge with administrative expertise, ensuring patients receive seamless support while providers can focus on care delivery. I am detail-oriented and dependable, known for catching discrepancies in insurance coverage that prevent costly claim denials and for handling high-volume patient calls with empathy and professionalism. I can swiftly pick up new systems like AthenaHealth, Epic, and Practice Fusion because of my flexibility, which guarantees seamless integration into a variety of healthcare settings. Customers appreciate my accuracy, patient-centered approach, and straightforward communication, all of which continuously foster confidence and increase operational effectiveness. I deliver outcomes with accuracy and compassion, whether I'm handling visits across time zones, obtaining prior authorizations, or helping patients with complicated billing issues. My objective is to offer dependable, adaptable assistance that improves organizational success and patient pleasure.