KEITH E.

Customer Service Representative | Retail and Telco

Ilocos Sur

Overview

With 8 years as a Customer Service Representative in the BPO industry, I’ve developed strong communication skills, problem-solving abilities, and a genuine passion for helping customers.I bring hands-on experience using Slack for team collaboration, Gmail and webmail platforms for professional communication, Avaya phone systems for managing high call volumes, and Zendesk for delivering efficient, customer-focused support. I’m confident, tech-savvy, and excited to use these tools to keep communication smooth and customers happy.

Skills and Tools

• Customer Support
• Email Support
• Zendesk

Work History

• Customer Service Associate

  Peak Support, contract

  Mar 2025 to Dec 2026

  Handled US E-commerce

• Customer Service Associate II

  Concentrix, full_time

  Feb 2019 to Oct 2024

  Handled US Retail Client

• Customer Care Specialist

  Alorica, full_time

  Jun 2017 to Dec 2018

  Handled US Telco Client