Customer Service
Rizal
I have a total of two (2) years of BPO experience, handling both Telecommunications and Healthcare accounts. I spent eight (8) months supporting a Telecommunications account, where I provided customer assistance and resolved service‑related concerns. I then handled a Healthcare account for one (1) year and six (6) months, gaining extensive experience in member support, eligibility, and billing. For the past six (6) months, I have been part of the Web Support Team, assisting members with: Portal login issues Website navigation guidance Basic troubleshooting of portal‑related concerns I also have one (1) year of experience in Eligibility and Billing, where my responsibilities included: Assisting employers and brokers with employee enrollment, termination, and eligibility status (active/terminated) Handling billing inquiries, including billing explanations and invoice concerns Routing tickets to the billing team for adjustment requests Supporting brokers with new group quote processing and policy renewals Through these roles, I have developed strong customer service skills, attention to detail, and the ability to coordinate effectively with internal teams while supporting employers, brokers, and members in a fast‑paced environment.
Optum, full_time
Oct 2024 to Present
Alorica, full_time
Dec 2021 to Oct 2022