Customer support | Chat and Email | Virtual Assistant
Philippines
I bring nearly a decade of experience in customer support, technical support, and client communication across voice and non-voice roles. I’m skilled in handling inbound calls, gathering accurate information, documenting details clearly, and maintaining professionalism in every interaction. What sets me apart is my reliability, calm approach, and strong sense of responsibility in remote work. I work well with minimal supervision, stay focused even during slow periods, and take full ownership of my tasks. The value I bring to clients is trust and consistency—they can rely on me to represent their business professionally, handle clients with care, and ensure accurate, well-documented intake and screening every time.
Task Us, full_time
Mar 2021 to Mar 2025
Responsibilities: Provided non-voice support assisting customers with order tracking and delivery concerns Managed chat/email inquiries in high-volume environments Documented cases while multitasking across tools Ensured timely order resolution and customer satisfaction Impact & Achievements: Top Global Teammate (2021–2022) Best Agent of the Month (2021) Top Teammate of the Month – 9x (2021) Demonstrated strong multitasking and performance consistency in KPI-driven environment
VXI, full_time
Mar 2019 to Mar 2021
Responsibilities: Handled billing, sales, retention, and technical concerns across all lines of business Processed upgrades, service modifications, and account troubleshooting Resolved customer concerns in one interaction whenever possible Managed CRM documentation accurately Impact & Achievements: Most Highest DTV Sales (2019–2021) Most Highest Posted Sale for Fiber (2020–2021) Perfect Attendance (2019) Most Improved Agent (2019–2020) Consistently contributed to revenue growth through strong sales and retention performance
Transcom, full_time
Mar 2016 to Aug 2018
Responsibilities: Served as Tier 3 Technical Support handling escalated and complex complaints Managed end-to-end resolution of high-level technical concerns Ensured issues were fully resolved within the call whenever possible Investigated root causes of service faults and coordinated necessary fixes Maintained accurate documentation of cases and technical findings Impact: Strengthened escalation handling processes through full case ownership Improved resolution efficiency by ensuring complete issue handling within call Recognized with the Credibility Award (2018) for performance and reliability