Organized. Reliable. Growth-focused.
Metro Manila, Caloocan, Philippines
With nearly eight years of experience supporting international companies through CRM management, sales operations, and administrative support. I have a strong track record of maintaining accurate customer data, streamlining workflows, and supporting revenue-generating teams in fast-paced environments. Highly proficient in Microsoft Office and CRM tools, I’m known for my attention to detail, reliability, and ability to manage multiple priorities while meeting deadlines. I take pride in being a dependable partner to leadership and cross-functional teams, consistently delivering organized, high-quality work that drives efficiency and results.
Infinit-O Philippines, Inc. , full_time
Mar 2024 to Jun 2026
• Prepared monthly and quarterly sales presentations and proposals to support business growth initiatives. • Liaised with cross-functional departments and groups to ensure seamless operations and communication. • Maintained accurate records in Salesforce, built detailed customer profiles, updated client information, and managed sensitive customer data in compliance with data privacy standards. • Scheduled and posted meetings in Microsoft Outlook and enriched corresponding records in Salesforce
Manulife Business Processing Services, Inc. , full_time
Aug 2018 to Mar 2023
• Handled customer inquiries and highly escalated calls, consistently delivering excellent service and resolution. • Assisted customers in managing and updating insurance and investment accounts. • Provided thorough and accurate information on client investments and financial products.
Concentrix PH , full_time
Dec 2015 to May 2017
• Provided timely updates to customers regarding account status and pending applications. • Processed high-volume data entry tasks accurately and efficiently. • Prepared and submitted regular performance and status reports to team lead.