Customer Support Professional
Philippines
I am a Customer Support Specialist with over three years of experience in voice and non-voice environments, specializing in eCommerce operations and Shopify store management. I stand out by combining technical proficiency in CRM systems like Salesforce and Gorgias with the ability to manage complex back-end tasks such as product uploads, variant optimization, and chargeback handling. My value to clients lies in my consistent achievement of key performance indicators—including CSAT, AHT, and response time—while maintaining strict data accuracy and resolving high-volume service concerns in fast-paced remote settings.
Boldr, full_time
May 2024 to Dec 2025
• Managed product uploads, catalog updates, pricing, SKUs, and variant optimization within Shopify. • Processed customer orders, monitored fulfillment tracking, and handled refunds, cancellations, and chargebacks. • Provided live chat and email support via Salesforce and Gorgias, ensuring timely and accurate responses. • Maintained KPI targets including response time, resolution time, and customer satisfaction. • Created and managed promotions, discount codes, and sales campaigns.