Admin Assistant And Customer Service
Cavite, Tagaytay, Philippines
Remote Office Assistant and Customer Service Professional with over 3 years of experience supporting U.S. companies in administrative operations, CRM management, appointment scheduling, and client communication. Skilled in managing customer inquiries via phone, email, and text while maintaining accurate records using CRM systems and Google Workspace tools. Reliable, detail-oriented, and experienced in remote work environments, with a strong track record of helping businesses stay organized and responsive to their customers.
Revive Power Washing, full_time
May 2024 to Mar 2026
- Residential and Commercial Power Washing services - Customer Service (Phone Call, Email, or Text) - CRM Management - Data Management (Google Sheets, Google Word, etc.) - Appointment Setting - Calendar Management
Oxford Partner, full_time
Jun 2023 to Jan 2024
- Customer Service (Phone Call, Email, or Text) - CRM Management - Data Management (Google Sheets, Google Word, etc.) - Appointment Setting - Calendar Management
The Peters Company, part_time
Apr 2021 to Apr 2022
- Customer Service (Phone Call, Email, or Text) - CRM Management - Data Management (Google Sheets, Google Word, etc.) - Appointment Setting - Calendar Management
3o-BPO, full_time
May 2019 to Sep 2019
• Respond to customers' inquiries through email or call using Zendesk • Order processing • Creating and sending invoice to customers using Unifaun • Track orders • Handle order disputes and refunds
Asurion, full_time
Nov 2018 to Mar 2019
• Assist customers with gadget insurance inquiries through phone using Avaya OneX • File insurance claims for customers
Citi, full_time
Aug 2016 to Aug 2018
• Assist customers with their credit card inquiries, balance transfers, disputes, rewards inquiries and redemption through phone using Avaya OneX • Document customer's accounts real-time
ePerformax Contact Centers & BPO, full_time
Sep 2013 to Jan 2016
• eCommerce through phone and email • ·Assist eBay customers with placing orders • Tracking orders • Process order disputes and other general questions about eBay
kgb_ Philippines, full_time
Feb 2012 to May 2013
• Provide callers with phone numbers and/or directions to a business, residence or government establishment that they requested
BCM U-Phone, full_time
May 2011 to Sep 2011
• Teach Korean students basic English pronunciation, expressions and grammar
TeleTech, full_time
Jun 2010 to Aug 2010
• Assist Verizon customers troubleshoot their home internet issues